Rebaslight supported platforms how to#
Rebaslight supported platforms software#
Rebaslight supported platforms code#
Rebaslight supported platforms series#

Can you add on to the platform without completely changing your workflow?.Are the features easy to adjust should you need to alter them in the future?.

Rebaslight supported platforms software#

For growing businesses especially, a product must be able to grow with you.Īlthough you can’t predict the future, restricting your help desk software to only solve your current problems will hinder you down the line. Short-sightedness stifles many business decisions. Considering only current use cases for the platform If your customer support platform doesn’t help you right out of the gate, then it doesn’t matter how many features it has. By the time I got in, their inbox was in such disarray I had to spend months answering backlogged tickets before I could even set up that feature. Because most service agents don’t use all the features.Īt companies I’ve worked for, I was brought in to do something the founder knew the software could do.

Rebaslight supported platforms series#

We have an entire email series devoted to educating customers on unused features. Many companies don’t even use all the features within their customer service software. If a bundle of advanced features doesn’t actually grow your business or improve your workflow, then there’s not much value in it. Except when you’re focusing on the wrong bang. High ROI seems inherent when you can get the most bang for your buck. Whichever product has the most “stuff” means it provides the most value.

Focusing strictly on quantity of features within the product But the problem lies in assuming it will without proper research. Put the time into analyzing these popular products. So while that enterprise-level company can afford to spend thousands of dollars on service tools, your small business needs to be much more practical. What’s worse, these well-known products are often the most expensive on the market. And frustration at every turn.Ī 3-person support team should not justify using the same platform as a 300-person support organization just because those 300 people use it. It leads to completely misaligned expectations. This is by far the biggest mistake I’ve seen small business owners make when purchasing customer support software. If a company is a household name, it must be the best, right? It’s much easier to just go with the option everyone else seems to be using than to do the research yourself. Blindly purchasing software because it’s the most well-known This list should help you make a more thoughtful, informed, and quicker decision when researching the best customer support platform for your business. But, in my experience, the wrong stuff is usually more tangible.Īnd with so much content online about why each platform is great for whoever and whatever your business does, I thought it would be helpful to flip the perspective.

Rebaslight supported platforms how to#

We’ve posted before about how to pick the right software. 6 ways to choose the wrong customer support platform Look at the process as an outsider to find pain points and fix them.Īfter ten years and a handful of companies later, I want to expose some underlying assumptions that lead many small businesses to choose the wrong software. Find better tools to make our workflow more efficient. My task at these jobs was to revamp the system. Or were using something they absolutely hated but were too swamped to find anything better.

The kind that weren’t using any real software when I first started. I’ve worked at small businesses most of my career. Cut your decision time in half by avoiding these common mistakes. Java is a registered trademark of Oracle and/or its affiliates.Researching new software is exhausting and time-consuming-if you’re doing it wrong. For details, see the Google Developers Site Policies.

Rebaslight supported platforms code#

Connect to the Cloud Functions emulatorĪn open-source library of UI components for various Firebaseĭart wrapper for the Firebase JavaScript SDKĪn open-source library for Firebase Realtime Database that adds support forĪn open source library to add a shared editor to a web appĪ utility which helps import large JSON files intoĮxcept as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License.Connect to the Cloud Firestore emulator.Connect to the Realtime Database emulator.